Business Analyst specialized in functional analysis and ERP/CRM transformation, with a strong background in process optimization and supply chain. Skilled in requirements gathering, workshop facilitation, functional specifications (BRD & FDD), UAT, and stakeholder management.
Establish and maintain continuous assessment of operational processes across the EMEA region, performing ongoing analysis of business needs to optimize business processes and manage change requests. Act as single point of contact for the business community, functional consultants, and development teams regarding functional requirements within the MS Dynamics AX. Run requirement-gathering workshops with business stakeholders, translating needs into functional specification documents (BRD & FDD) and managing their review and validation. Coordinate and lead user acceptance testing (UAT) for delivered solutions, supporting clients through end-to-end testing during ERP implementation.
Acted as the main interface between business teams, suppliers, and assembly plants to coordinate functional needs and deliverables. Analyzed logistics processes and managed inbound/outbound flows using SAP GST. Monitored key performance indicators: service rate, delivery lead time, unit costs, and CO₂ emissions. Drafted and validated functional documentation (ECRs, incoterms, technical and economic changes). Led governance meetings (COPIL) and coordinated logistics initiatives across stakeholders. Negotiated logistics services: transportation, repackaging, inventory management, and returns.
TOPIC: IMPROVEMENT OF LOGISTICS PERFORMANCE INDICATORS THROUGH AN INTERNAL AUDIT BASED ON THE “DANONE LOGISTIC WAY” APPROACH.
TOPIC: STUDY OF EQUIPMENT EFFICIENCY (OEE), REDUCTION OF STORAGE COSTS AND DEMURRAGE CHARGES.
TOPIC: DOCUMENT ORGANIZATION AND IMPLEMENTATION OF THE 5S METHODOLOGY IN THE WORKSHOP.
Collected and analyzed business requirements across the Enlarged Europe scope. Produced technical feedback reports (RTEX), tested solution compliance, and proposed alternatives. Trained users, managed access rights, and created usage standards and guides. Drafted specifications for the RPA team to automate recurring tasks (reporting, data extraction). Collaborated daily with internal and external stakeholders to ensure solution quality and alignment.
