Results-driven Salesforce professional with 1+ year of hands-on internship experience delivering end-to-end CRM solutions at Evernex Morocco. Holder of four Salesforce certifications — Certified Administrator, Platform Developer I, Agentforce Specialist, and AI Associate — demonstrating a rare breadth of platform mastery. Proven ability to automate complex business processes using Flows, Apex, and LWC; maintain data integrity at scale; and implement AI-driven automation. Multilingual communicator (Arabic, French, English, Italian) with demonstrated leadership skills that enabled outperforming candidates with advanced computer science degrees. Eager to contribute technical expertise and relentless drive to a forward-thinking Salesforce team.
Evernex is a global leader in IT asset lifecycle management with operations in 160+ countries. Selected for this role over candidates holding Master's degrees in Computer Science. ▪ Engineered 10+ automated Flows (Customer Profiling, Account Status Updates, Service Contracts, Case Management, Permission Auto-assignment) eliminating hours of manual processing per week. ▪ Built and deployed Apex classes, triggers, and test units achieving 80%+ code coverage, enabling reliable automated business logic at scale. ▪ Developed custom Lightning Web Components (LWC) including a dynamic Product Sheet with PDF generation and tailored Case management interfaces, improving user productivity. ▪ Administered full user lifecycle management: provisioning, MFA enforcement, role-based security, profile configurations, and permission sets — ensuring zero unauthorized data access incidents. ▪ Architected and maintained validation rules and formula fields that increased data integrity scores and reduced erroneous record submissions. ▪ Configured and managed Experience Cloud (Communities/Portals), granting external customers secure, role-appropriate access to critical service information. ▪ Optimized UI layouts, page layouts, and dashboards through iterative user feedback sessions, reducing ticket resolution time for internal users. ▪ Led data management operations: bulk imports/exports, deduplication campaigns, and integrity audits maintaining a clean, reliable CRM dataset.
▪ Designed and delivered a robotics curriculum using LEGO Mindstorms and Scratch, introducing 30+ students to programming logic and computational thinking. ▪ Cultivated leadership, mentorship, and cross-cultural communication skills managing diverse student groups in a fast-paced academic environment. ▪ Applied a structured, outcome-driven coaching methodology — the same discipline-and-progress-tracking approach now used in Salesforce project delivery.
▪ Designed personalized training and nutrition programs for 50+ clients, consistently achieving client goal attainment through structured progress tracking. ▪ Built strong client communication and relationship management skills — a direct transfer to CRM and stakeholder management in Salesforce roles. ▪ Demonstrated adaptability and resilience managing a full client roster while independently pursuing Salesforce certification pathway.
